Frequently Asked Questions

Simply click on a Question below to get an Answer

How long until my installation starts?

Most installations start within 4 weeks of signing the contract, unless further planning permissions are required.

How long until my installation starts?

Most installations start within 4 weeks of signing the contract, unless further planning permissions are required.

How long does a quote last for?

All written quotations will be honored for 30 days from the date of issue.

Can we do an exact match to existing windows?

99% of the time we can give you a complete match. On the rare occasion a style match cannot be found, we can tailor a design for a near perfect match.

Do you do Glass repairs?

Unfortunately, due to issues and limitations of working with other providers frames – We cannot repair glass as it restricts our ability to guarantee our products.

Are all your Windows A Rated?

All of our Windows are A+ 10 rated in efficiency, are are built to an incredibly high standard thermally, as well as offering great sound reduction properties.

Do you do Finance?

Currently we do not offer any financing schemes, but you are are free to apply for finance elsewhere and then use our services. We are no affiliated with any adverts on our site.

Do you Price Match?

No, we do not price match as we do not compromise on quality. Lower costing units and products ususally are made with lower quality items, which is something we do not deal in.

Does your PVCu guarantee cover any PVcu product you offer?

The guarantee only extends to the range of PVCu Windows & Doors that are installed on your home by us. And the ‘Secure Property Promise’ is only valid for 10 years from the date of install.

What Certifications or Insurances do you have?

We are CERTASS approved installers – and all of our products comes with a minimum of a 10 year guarantee. With our exceptional aluminium products having a 20 year guarantee.

Do you offer Referral Discounts?

If you are an existing or past customer, you can refer a friend and get up to £500 cash.

Do you manufacturer your own Windows & Doors?

No, we only source the highest quality components from leading manufacturers across the UK.

What Certifications or Insurances do you have?

We are CERTASS approved installers – and all of our products comes with a minimum of a 10 year guarantee. With our exceptional aluminium products having a 20 year guarantee.

Are you a member of CERTASS?

Yes, we are a full member of CERTASS. Our Membership Number is: AC15 5306

Are you an approved SafeContractor?

Yes, we are an approved SafeContractor.

Do you offer Insurance Backed Guarantees?

Yes, everything we do is fully insured.

Do you have Public Liability Insurance?

We are fully insured through a registered Insurance Provider.

Are all your Roof Systems BBA certified?

All of our roofing systems are fully BBA compliant.

Are you products Secured by Design (Police Approved)?

Products that are Secured by Design are individually listed on their specific pages. Though all of our products are secure to a high standard.

Do you do Commercial Work?

We do large quantities of Commercial Work for a Variety of Providers, and are always open to expand.